Terms and Conditions


General Information
  • Le Spa Tranquille is situated on Thesen Island adjacent to "The Lofts Boutique Hotel".
  • We can cater for up to 10 guests at a time. Early booking is essential.
  • For our extended packages accommodation can be arranged from the wide choice of local Hotels , Lodges & Bed & Breakfast establishments in and around Knysna.
  • See Price List for Special Packages.
  • Gift Vouchers can be purchased at the reception area and are valid for 3 months.
  • Internationally qualified Therapists.
Business Hours
  • MONDAY to Friday : 8:00 - 17:00 (Open later bby prior arrangement)
  • Saturdays : 8:00 - 2pm
  • Sundays : Closed
    We are open on all Public Holidays except for the 25th, 26th December and 1st, 2nd January
Payment
  • We accept Visa & Master credit Cards & cash.
  • 50% deposit is required on all Spa Packages, to secure a booking.
  • All deposits are non-refundable.
  • Valid Gift Vouchers must be presented orthe fulltreatment price will be charged.
APPOINTMENTS & Cancellations
  • It is of utmost importance to arrive 10 min before your appointment time to avoid unnecessary delays.
  • All appointment times includes a consultation.
  • For late arrivals, treatment duration will be reduced.
  • 6 HOURS advance notice is required for cancellations.
  • 50% of the treatments will be charged if not adhered to.
  • Where a deposit has been paid, the booking will be rescheduled or a gift voucher will be issued.
Terms & Conditions
  • Please bring comfortable open shoes & bathing costume.
  • FEMALE GUESTS/clients are not to have any water treatments activities while menstruating for hygienic reasons.
  • Please remove your contact lenses before each treatment.
  • Cell phones must be switched off when entering the Spa premises.
  • Please inform your therapist if you know or suspect that you are pregnant.
  • Please inform your therapist of any medical conditions that you have or any skin allergies.
  • Allow for sufficient time for digestion of food before you have a treatment.
  • Consumption of alcohol is strictly forbidden before treatments.
  • We are not liable for any damages or injuries or loss of personal possessions.









Website designed and hosted by