Terms and Conditions


General Information
  • Le Spa Tranquille is situated on Thesen Island adjacent to "The Lofts Boutique Hotel".
  • We can cater for up to 10 guests at a time. Early booking is essential.
  • For our extended packages accommodation can be arranged from the wide choice of local Hotels , Lodges & Bed & Breakfast establishments in and around Knysna.
  • See Price List for Special Packages .
  • Gift Vouchers can be purchased at the reception area and are valid for 3 months.
  • Internationally qualified Therapists.

    Business Hours
  • MONDAY to Friday : 8:00 - 17:00 (Open later bby prior arrangement)
  • Saturdays : 8:00 - 2pm
  • Sundays : Closed
    We are open on all Public Holidays except for the 25th, 26th December and 1st, 2nd January

    Payment
  • We accept Visa & Master credit Cards,travelers cheques & cash. We do not accept cheques.
  • 50% deposit is required on all treatments in excess of R250.00 in value.
  • 50% deposit is required on all Spa Packages,to secure a booking.
  • All deposits are non refundable.
  • Valid Gift Vouchers must be presented or the full treatment price will be charged.

    APPOINTMENTS &Cancellations
  • It is of utmost importance to arrive 15 min before your appointment time to avoid unnecessary delays.All appointment times includes a 10min consultation.
  • For late arrivals ,treatment duration will be reduced .
  • SIX HOURS advance notice is required for cancellations after which 50% of the treatments will be charged.
  • Where a deposit has been paid , the booking will be rescheduled for a later date or a gift voucher will be issued.
  • ALL DEPOSITS ARE NON REFUNDABLE.

    Terms & Conditions
  • Please bring comfortable open shoes and bathing costume.
  • FEMALE GUESTS / clients are not to have any water treatments / activities while menstruating for hygienic reasons.
  • Please remove your contact lenses before each treatment.
  • Please shower / bath before treatments and leave jewelry in the locker or at home.
  • Cell phones must be switched off when entering the Spa premises.
  • Please inform your therapist if you know or suspect that you are pregnant.
  • Please inform your therapist of any medical conditions that you have or of any skin allergies.
  • Allow for sufficient time for digestion of food before you have a treatment.
  • Consumption of alcohol is strictly forbidden before treatments.
  • We are not liable for damages or injuries or loss of personal possessions.










  • Website designed and hosted by